About Me

I manage high-performing teams and do user experience design and user research. I help organizations create products that solve complex problems and positively impact society. Providence, RI is my home.

Resume

User Experience Design

I help define business objectives and user goals. I then design and iterate at various levels of fidelity. I deliver functional, interaction, visual, and content specifications to developers and work with them to evaluate and ensure success along the way.

User Research

I employ various methods such as contextual interviews, card sorting, tree testing, usability testing, and focus groups to form a baseline understanding of users and inform specific initiatives with user knowledge. I identify opportunities to improve user adoption and engagement and reduce risk in product decisions by evaluating hypotheses early.

Product Management

I evaluate market opportunities and create roadmaps, informed by rapid experimentation. I facilitate the development of outcome-based strategic objectives, and I help align various teams to build and support products. I was officially a product manager for one year. I find my work has overlapped more and more with product management as I’ve progressed.

Leadership

I find common ground and help multiple organizations or departments align on a shared vision. I enjoy mentoring and coaching. I bring a healthy dose of listening and empathy to this work.

  • Ad Hoc (see resume) – Indirectly manage 6 people across 4 teams. Develop user research capabilities within my department.
  • Vanguard Historical Society – Lead a team of 15-20 volunteers to produce a series of documentary videos and a website recounting the history of Vanguard Music and Performing Arts.
  • Recycle-a-Bike – Led transformation of a community organization from an informal project into an independent 501c3 non- profit.
  • Better World by Design Conference – One of four cofounders of a national scale conference on humanitarian and environmental design.